South Union Mills Returns/Cancellation Policy
Need to return something you've purchased? We want you to be completely satisifed with what you purchase. You may return your purchase (some exceptions apply, see below) for an exchange or refund within 7 days of receipt of your order. Please see the following return situations for guidance:
- If the items you received are damaged, don't fit, or you received the wrong item - please contact us at custserv@southunionmills.com and well make it right ASAP. Please include your order number in the email subject and a description of the damage/issue in the body of the email. See below for returns shipping label link. Return must be authorized by SUM before generating a shipping label or the cost of the label will be deducted from the refund or store credit provided. If the sizing issue is a result of the customer's incorrect measurements or ordering mistake, the customer is responsible for return shipping charges and a 25% restocking fee applies if a refund is desired instead of exchange. BE SURE TO INCLUDE RETURN FORM WITH RETURNS.
- If you no longer want the item you purchased - please return the item to us and be sure to include the original packing slip with the return as well as the returns form with desired outcome (exchange or refund) info included. Return the items to South Union Mills, ATTN: Returns, 7450 Delbridge Road, Murfreesboro TN 37127. The customer is responsible for return shipping charges in this situation.
- If there are missing items from your shipment, please check your packing slip and look for notations about subsequent shipments as missing items could be on backorder or are being made. If there are no notations on the packing slip and you are missing items, contact us at custserv@southunionmills.com and include your order number in the email subject.
- All custom made (anything made to specifically fit you or is not in stock at the time of your order and is per your order) items will be returned for store credit only, no refunds. This includes items that we regularly stock but do not have your size in stock at the time of order. If we make it for you and it's not in stock, then we will accept returns only for in store credit.
ORDER CANCELLATION POLICY - We assume that when an item is ordered, that the customer will fulfill their portion of the agreement and receive the item. We understand that items are sometimes wanted for certain dates and events. NOTIFY us if this is the case. Otherwise, orders that are not cancelled within 1 week of original order date will be cancelled for store credit only. This has become an issue of late, when we receive orders that require special commissioning of clothing items, fabrics, etc; and without warning the order is cancelled right before delivery. We can no longer allow this and hope you understand the financial hardship it causes for small businesses. Thank you.
All return communications/inquiries should be made to custserv@southunionmills.com