RETURN POLICY - South Union Mills offers the following Returns Policy: If you are not completely satisfied with your item, you may return that item for a refund or exchange within 7 days of receipt. If the refund is due to an item defect, we will give a full refund. If there is no item defect, then the shipping costs incurred will be deducted from the refund. All custom made (aka anything made to specifically fit you or is not in stock at the time of your order and is made upon your order) items will be returned for store credit only, no refunds. This includes items that we regularly stock but do not have your size in stock at the time of order. If we make it for you and it's not in stock, then we will accept returns only for in store credit.
Returns of clothing items - if the sizing error is on us, we will take the item back with no issues and make it right or provide a refund as described elsewhere and under those conditions. If the item was mis-sized or mis-measured by the customer, we require a 25% restocking fee.
The item must be in new, unused condition and arrive back to South Union Mills in the same condition it left our store. Shipping back to South Union Mills is the responsibility of the customer, unless the refund or exchange is due to a mistake or other problem of South Union Mills. Furthermore, unless the item is defective, shipping costs will not be refunded to the customer when a refund is made. Again, all special order or out of stock garment purchases may be returned for store credit/exchange only.
ORDER CANCELLATION POLICY - We assume that when an item is ordered, that the customer will fulfill their portion of the agreement and receive the item. We understand that items are sometimes wanted for certain dates and events. NOTIFY us if this is the case. Otherwise, orders that are not cancelled within 1 week of original order date will be cancelled for store credit only. This has become an issue of late, when we receive orders that require special commissioning of clothing items, fabrics, etc; and without warning the order is cancelled right before delivery. We can no longer allow this and hope you understand the financial hardship it causes for small businesses. Thank you.
All return communications/inquiries should be made to custserv@southunionmills.com